Privacy and protection of personal information policy
Effective: June 2019
We respect your privacy and want to make sure you are aware that any information submitted to Bath Fitter and its independent franchises may be used to call you on the phone number provided to discuss your project. You understand we may use automated technology, including phone, email and text messaging to contact you and that you are in no way required to purchase any product or service.
IF YOU ARE A CLIENT/USER AND PROVIDE PERSONAL INFORMATION ON BATH FITTER AND INDEPENDENT FRANCHISE WEBSITES, YOU AGREE YOUR PERSONAL INFORMATION MAY BE HOSTED, TRANSFERRED AND STORED IN THE UNITED STATES, QUEBEC (CANADA) OR VIA CLOUD COMPUTING.
About This Policy
Use of our websites, including mobile websites
Visits to our booths/kiosks or attendance at one of our events
Phone and email communications
Social media interactions on our websites and other third party websites like Facebook, YouTube, Pinterest, Google+, Instagram and Twitter
Viewing our online advertisements or emails
Through our authorized service providers
This policy does not apply to third-party websites accessible through our websites.
Information We Collect
We collect the names, phone number, email and zip code of our customers who completed our online form for a free in-home consultation. Additionally, we may collect your purchase history, billing addresses, phone numbers, email addresses, and other digital contact information. We may also collect information that you provide us about others.
When you make a purchase we may collect your payment information, including information from your credit or debit card, check, PayPal account or gift card. If you apply for a Bath Fitter-administered loan or financing, we might collect information related to your application.
We may collect information about reviews you submit and other data like your age and gender.
If you use our mobile websites, mobile applications, or other smart device applications we may collect location data obtained from your device. If you use our websites, we may collect location data obtained from your IP address.
If you apply for an employment opportunity, you may provide us with certain personal information about yourself (whether it be in a resume, cover letter or similar employment-related materials, or any applicable pre-screening questions).
We may collect any of the information or content that you provide through our websites, device applications, or online forums. If you use our websites, we collect your IP (internet Protocol) address and other related information like the type of browser and operating system you are using. We might also track the pages you visit, look at what website you came from, or what website you visit when you leave us. We collect this information using the tracking tools described in the “Tracking Techniques” section at the bottom of this page. To control those tools, please read the “Privacy Preferences” and “Our Tracking Techniques” sections.
How Information is Collected
We collect information directly from you.
The following are a few examples of when we collect information from you:
During a website visit or completed form
If you upload or share a photo, submit a request, submit information, or post other digital content through one of our websites, applications or via social media interactions on third party websites like Facebook or Twitter
If you register for a referral program or apply for a Bath Fitter managed loan or financing
If you participate in a sweepstake, contest, promotion, program, clinic or workshop
If you request a quote, warranty or other information
If you use a rebate
If you apply or inquire about employment
In connection with your interactions with us as a registered user of our websites
We collect information from you passively.
We may use tracking tools like browser cookies, flash cookies, and web beacons. Please see the “Tracking Techniques” section below for more information.
We collect information from other sources.
We may get information about you from third party business partners like an updated address from a shipping vendor. We may collect information about you from a friend. For example, if your friend provides your information through one of our refer-a-friend type features. If you use one of these features, please ensure that you only submit email addresses of individuals with whom you have a close personal or family relationship, who would be interested in receiving the communication, and who has authorized you to share their email address.
How We Use Information
We use the information we collect for our business purposes, including:
To respond to your questions and requests, and to contact you by phone, email, and text, including using automated technology to dial you, to discuss our products, offers, and services and your project.
Fulfilling orders, ensuring proper delivery/installation or providing services (e.g. delivering an electronic copy of your receipt)
Administering your participation in a contest, sweepstakes or other promotion including shipping any prizes you might have won
Registering you for a particular website, referral program, or extended warranty service or providing you with information regarding programs or services
Processing a service request
Responding to a product or service review
To improve our products and services.
We may use your information to make website, device application, or product and service improvements.
To look at website and device application trends and customer interests.
We might use your information to customize your experience with us. We may collect information about your activities on and interactions with various devices and link that information. Through cross-device linking, we provide customers with a consistent experience across devices used. We may also combine information we get from you with information about you we have received from third parties or publicly available sources to assess trends and interests.
For security and loss prevention purposes.
We may use your information to protect our company, our customers, or our websites. For example, we might use cameras at our booths/kiosks and at events to track traffic and stock.
For our marketing.
In certain circumstances, we may send you communications about special promotions or offers via regular mail, email, or other electronic channels, including ads on social media platforms. We may send you emails if you have registered on a website and indicated you want to receive this information or if you gave us your information in one of our booths/kiosks or events. We may also notify you of new website features or product and service offerings. To manage our communications with you, follow the instructions in the “Privacy Preferences” section below. We may use information collected across different online services and the various devices you use in order to deliver you marketing communications (including online ads) based on your interests. For example, if you view a product on our website, you may see ads for that product on our or third party websites and applications.
To communicate with you about your account, our programs, and any rebates.
For employment purposes.
We may use the personal information you provide in connection with a job application or related inquiry for the purpose of processing and responding to your application or inquiry.
For social media.
For other uses we may disclose to you.
We may also use personal information with your consent, and as otherwise permitted or required by law.
We may share your information for our business purposes and as legally required or permitted, including:
With third parties who perform services on our behalf.
We share information with our service providers, such as Horizon Next, Google, Quanticmind, Bing, hotjar. We might also authorize our service providers to collect information on our behalf. Some service providers may be located outside of the United States and/or Canada. We might also share information with the vendors and manufacturers of our products and services to respond to your reviews and questions.
To offer financial products.
We use service providers to offer financial products, such as Wells Fargo, Snap, Greensky, Aqua Finance, Fortiva & Genesis Creditloans/financings. We may share personal information about our with these service providers in order to provide you with tailored information about products and services and special offers. These service providers also have their own privacy statements that stipulate the manner in which they will collect, and disclose personal information. We encourage you to review each service provider’s privacy statement at the time you submit your application for financial products.
With any successor to all or part of our business.
For example, if all or part of our business is sold we may sell or disclose our customer list in preparation for or as part of that transaction.
In order to comply with the law.
For example, we will disclose information to respond to a court order or subpoena. We may also disclose information if a government agency or investigatory body files a request.
With our business partners.
For example, we might share information with one of our franchisees or a business partner who is running a joint promotion with us or who provides a product or service in partnership with us. These franchisees and business partners should also have their own privacy statements that set out the manner in which they will collect and disclose personal information. We encourage you to review each such franchisee or business partner’s privacy statement before signing on with them.
To protect us.
For example, we will disclose information if we suspect fraud. We will also share information as part of an investigation. We may also disclose personal information to assist us in collecting a debt owed by you.
By your request.
For example, if you ask us to provide your information to a third-party to facilitate the resolution of a dispute.
Your Privacy Preferences
You can register or change your preferences to receive or not receive marketing communications from us by emailing us. Please allow sufficient time for your preferences to be processed. Even if you opt out of receiving marketing messages, we may still contact you for transactional purposes like confirming or following up on an order or service request, responding to customer service inquiries, asking you to review a product or service you have ordered, or notifying you of product/service rebates. If, in the future, you do indeed want to receive marketing communications from us we will remove your information from our opt-out database.
For more information about how we may collect information to provide you with ads or learn about our users’ interests and how you may register your preferences regarding that collection, please read the “Tracking Techniques” section below.
Our Sites and Children
Our websites and device applications are not created for children. To our knowledge, we do not collect information online from children under 18. If you are a parent or guardian and think we have information about your child, please email email@example.com.
COPPA (Children Online Privacy Protection Act)
When it comes to the collection of personal information from children under 13, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, the nation’s consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.
While we use industry standard means to protect our websites and your information, the Internet is not 100% secure. The measures we use are appropriate for the type of information we collect. We cannot guarantee use of our websites or mobile applications are 100% secure. We encourage you to use caution when using the Internet.
Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en
We use Google AdSense Advertising on our website.
We have implemented the following:
Remarketing with Google AdSense
Google Display Network Impression Reporting
Demographics and Interests Reporting
DoubleClick Platform Integration
We along with third-party vendors, such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions, and other ad service functions as they relate to our website.
Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising initiative opt out page or permanently using the Google Analytics Opt Out Browser add on.
California Online Privacy Protection Act
According to CalOPPA we agree to the following:
Users can visit our site anonymously
Users are able to change their personal information:
By emailing us
If you have additional questions you may call us at 1-800-594-8776 or reach us by email at firstname.lastname@example.org. You can write to us at: 542 Industrial Drive, Lewisberry, PA 17339.
Effective Date: 6/14/2019
Last Revision Date: 6/14/2019
Our Tracking Techniques
Tracking Tools We Use
We collect personal and other information about users over time and across different websites and devices when you use this website or service. We also have third parties that collect personal information this way. We and our vendors use several common online tracking tools to collect this information. These may include browser and flash cookies. We may also use web beacons and similar technologies. We or third parties may also collect or receive information from our device applications and others’ device applications and use that information to provide measurement services and targeted ads. We (and our third party service providers) also use these tools:
To track new visitors to our websites
To recognize returning customers
To learn what site referred you to our website or device application
To personalize your experience on our website, device application and on third-party social networking websites, plug-ins and applications
To collect and store geographic data determined by the IP address of your computer
To optimize and tailor our websites and device applications
To make product recommendations and provide you with advertising content we believe may be of interest to you. As part of this customization, we may observe your behaviors on our device applications, our websites or on other websites. We may also get information about your browsing history from our trusted business partners and vendors
So we can better understand our audience, our customers, our website visitors and device application users, and their respective interests, which includes learning about your online activities across devices
Controlling Our Tracking Tools
Your browser may give you the ability to control cookies, and browser add-ons like Ghostery allow you to decide which cookies to activate/deactivate. How you do so depends on the type of cookie. Certain browsers can be set to reject browser cookies. Your device may not give you the ability to control cookies. If you configure your computer to block cookies, you will limit the functionality we can provide when you visit our websites. If you configure to block or delete cookies, not all of the tracking that we have described in this policy will stop.
Our “Do Not Track” policy: Some browsers have a “Do Not Track” feature that lets you inform websites that you do not want to have your online activities tracked. These browser features are not uniform, so we are not currently set up to respond to those signals.
Controlling Online Interest-Based Ads
We sometimes work with online advertising vendors to provide you with relevant and useful ads. This may include ads served on our websites or device applications. This may also include ads served on other websites. These ads may be based on information collected by us or third parties. For example, information a third party collects when you register for a website: e.g. your zip code. This might be used to target an ad for people in your area. These ads may also be based on your activities on our websites or on third party websites.
To opt out of certain interest-based advertising associated with your use of device applications, you may be able to adjust your device settings via the “Limit Ad Tracking” setting for iOS devices or the Android “Opt out of Ads Personalization” setting for Android devices. Please see the support materials for your operating systems or devices for more information.
Some of the social media platforms we work with may serve you with interest-based advertising on their platforms. In addition to or instead of the opt-out mechanism linked above, you may be able to opt out of their interest-based advertising by changing your advertising preferences in the platforms after you log in.
Free In-Home Consultation
The Free In-Home Consultation is an optional form to fill out if you are interested in a Bath Fitter product. You do not have to fill out the form to browse our website online. When filling out the form, you are asked for personal information such as your name, address, phone number and email address that you select. This information may be used to help our representatives contact you via phone, email, text, mail and other methods to answer any questions or provide you with a free in-home consultation appointment.